privacy policy
Privacy Policy and Confidentiality of Information
The Sultan Store team welcomes you and thanks you for your trust. Sultan Store informs you that, out of its commitment and full awareness that users have rights, it strives to protect user information in accordance with the privacy and confidentiality policy in place at Sultan Store. Therefore, Sultan Store clarifies that the privacy and confidentiality policy under which your personal information will be handled is as follows:
First: Information that the Sultan Store obtains and keeps in its databases:
- The user's personal information, such as name, age, email address, and national ID number or residence permit number.
- The user's personal login information, such as username, password, email address, and the password recovery question and answer.
- The nature of the electronic platform may require some information related to cookies for electronic purposes that facilitate interaction between the store and the user.
Second: Does Sultan Store share this information?
- Naturally, Sultan Store seeks to retain this information in a way that preserves the user’s privacy, and Sultan Store only retains this information with the aim of improving the quality of the online store and facilitating transactions between Sultan and the user.
- As a general rule, all this information is only accessible to those in charge of the Sultan store, and they will not publish or broadcast it to others.
- As Sultan Store seeks to maintain the safety of its users, in the event that Sultan Store notices any irregular or illegal activity carried out by a user, Sultan Store may inform the competent authorities after consulting with Sultan Store’s private lawyer.
Third: How secure is the confidentiality of the store's information?
- Al Sultan Store strives to maintain the confidentiality and privacy of user information and will not violate the provisions of these rules and policies. However, since this cannot be guaranteed 100% over the internet, the Al Sultan Store team notes the following:
- Sultan Store strives to keep all user information private and not to disclose it to anyone in violation of this policy in force at Sultan Store.
- The Sultan Store works to protect this information through "specific servers" protected by electronic protection systems, "specific software or programs".
However, since the internet cannot be guaranteed 100% due to the possibility of hacking or viruses affecting the electronic protection systems and firewalls used in Sultan Store, Sultan Store advises users to keep their information completely confidential and not to disclose any information that the user considers very important to him. This is out of Sultan Store’s concern for guiding and advising users.
Fourth: Is there a third party in the relationship between the Sultan's store and the merchant?
"This privacy policy outlines situations where a third party is involved, such as marketers, technicians, consumers, and any other person connected to the relationship."
Fifth: Rules and regulations for using the Sultan Store:
All of Sultan Store’s obligations, all of the users’ obligations, and all of the rights contained in the relationship between the user or consumer and Sultan Store are herein , as these rules are the “Privacy and Confidentiality Policy” emanating from the agreement concluded between the user and Sultan Store regarding the formal and legal relationship between them. The Privacy and Confidentiality Policy has been put in place to ensure the credibility and trust that Sultan Store is keen to provide to users.
We wish you a wonderful shopping experience
The Sultan Store team is at your service.
